Refund Policy

Our Commitment to You

Magic IPTV takes pride in the excellence of our IPTV subscription offerings. This policy clarifies the conditions under which refunds may be issued, guaranteeing an equitable and clear procedure for every customer.

Refund Eligibility

A complete or partial refund might be available to you in these cases:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To apply for a refund, adhere to the following procedure:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

Updates will be sent to your email at every stage. Responses may take longer over weekends or public holidays.

Exceptions (When Refunds Are Not Provided)

Refunds are not applicable under these conditions:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Approved refunds are completed within 3 working days, though the transfer to your account could take 5-10 business days, depending on your financial institution or payment service.

Refunds due to a change of mind are typically not available after the first 7 days. We recommend thoroughly reviewing our features and addressing any queries before signing up.

Subscriptions are set to auto-renew. If you miss canceling before the renewal date, reach out to us promptly. Renewal refunds are evaluated individually.